Frequently Asked Questions on the Productivity Solutions Grant (PSG)
As a pre-approved vendor for the Productivity Solutions Grant (PSG) for three consecutive years, FirstCom Solutions has been helping countless small-medium enterprises (SMEs) implement e-commerce solutions to scale and grow their business. The PSG supports companies who are looking to adopt IT solutions to enhance their business processes. Besides sector-specific solutions, PSG provides up to 70% funding for approved e-commerce solutions, such as FirstCom’s E-commerce Web Software Development Package.
In our partnerships with SMEs to help them go digital, we’ve come across several frequently asked questions regarding the PSG grant. From eligibility to application, documentation and more; you can refer to the questions below to clarify any doubts.
The Productivity Solutions Grant (PSG) is a government grant in Singapore that was launched on April 2018, to support local SME businesses who want to utilize IT solutions and equipment to enhance their business processes and operations. PSG covers many IT solutions for various industries such as retail, construction, logistics, precision engineering and food.
Other than sector-specific solutions, PSG also supports adoption of solutions in business management, processes and systems, such as customer management, data analytics, inventory management, financial management.
Below are some examples of digital solutions that a PSG pre-approved vendor can do for you:
- Digital Marketing PSG Grant
- E-Commerce Website PSG Grant
- Online Ordering & Payment System PSG Grant
- Customer Relationship Management (CRM) PSG Grant
Check out the full list of what PSG covers here.
SMEs must meet the following criteria to be eligible for PSG:
- Registered and operating in Singapore
- Have a minimum of 30% local shareholding
- Looking for Singapore-based IT solutions
If you’re an SME registered and operating in Singapore with a minimum of 30% local shareholding and looking for IT solutions such as our eCommerce website development, you’re in luck! You’re eligible for the PSG.
For start-ups with less than 6 months of operating period, you can still apply for PSG, subject to an assessment by Enterprise Singapore (ESG).
The following supporting documents are required for a successful PSG application:
- Purchase order or signed acceptance of quotation/contract
- Screenshots showing the company’s name and name of e-commerce solution
- License number(s) of software with minimum one-month usage report
- Receipt or copy of cheque payment
- Bank statement showing the payment
For Digital Marketing Packages, Firstcom Solutions is a Google Premier Partner and also a Facebook Business Partner. We have been in the industry for more than 10 years and have helped more than 5500 SMEs Go-Digital! With more than 200 in-house staff with relevant certifications and experience, we strive to help you optimise your conversion funnel and maximise your advertising dollars. We also have our own studio and production team to help you conceptualise and create compelling contents to stand out from your competitors!
For E-Commerce – Online Shop (B2C), we provide development of an online shopping website with comprehensive functionalities to automate and perform online sales transactions, managing of client orders and data, track statistics of product sales performance, online marketing of products and provision of consultancy to explore connections with external platforms to expand the outreach digitally to seamlessly move Offline selling to Online selling.
For Digital/ Online Ordering and Payment and Online Food Delivery, the Online Ordering & Payment System allows F&B enterprises to enable digital online ordering and comprehensive functionalities to automate and perform online sales transactions. It enables F&B outlets to allow their customers to order on-site, takeout or delivery on an online platform.
More info: Online Ordering & Payment System Version 0.9
For Customer Relationship Management (CRM), we integrate and migrate all your offline leads and leads from Digital Marketing campaigns into one system. Track the lead status and have clear overview of the performance of individual campaigns and sales personnel via various reports available.
More info: FirstCRM – Lead Management System
No. Any IT solutions claimable under PSG must be paid after the application date. The application must be made before the signing of the invoice/quotation letter with the solutions provider, payment to the solutions provider and commencement of any work for the project.
As announced in the Singapore Budget 2021, the enhanced support level of 80% has been extended and the ending date to apply is 31 March 2022. Thereafter, the maximum support level will return to 70% from 1 April 2022 onwards.
Under the Food Services & Retail Business Revitalisation Package, enhanced support level of up to 80% will be extended from 1 April 2022 to 31 March 2023 for companies that fall under Food Services and Retail sectors for eligible pre-scoped solutions.
PSG accepts typical business payment terms like cheques and bank transfers.
For credit card payments, the owner of the card has to be the sole proprietor. Corporate entities have to produce an official document stating that expenses incurred were by the company and not of a personal nature. Reimbursements to the director/individual who has paid using their credit card will need to be shown.
Claims must be submitted after the solutions are used and expenses are fully paid for — before the 13th-month mark after approval for purchases and 7th-month mark after the approval for hire purchases, subscriptions or leases.
SMEs may apply for more than one solution under the PSG but the deployment location of each solution must differ.
Grants for applications supported by Enterprise Singapore (ESG) are capped at $30,000 for each business entity between 1 April to 31 March of every year. For your PSG applications to be qualified under the current financial year, do submit your applications before 31 March. Eligible companies will have their annual grant cap refreshed at the start of the next financial year (1 April).
No. Quotations that differ from the packages under the PSG are non-approved and will be rejected.
Any modifications must be quoted separately from the PSG package and any amendments to the package must be approved again by the IMDA.
In our opinion, if your business requires a set of multiple digital solutions, we recommend you to sign up with a PSG vendor that provides a full suite of services. At FirstCom, we not only provide ecommerce solutions via website development, we also have other services such as digital marketing, logo creation, and video marketing. If you are a F&B business looking for a PSG vendor, then FirstCom is the perfect choice. Click on ‘Get in Touch’ below to find out more!
Generally, the processing time for PSG application will take about 4 to 6 weeks upon the successful submission of the application in the Business Grants Portal (BGP).
Under the Food Services & Retail Business Revitalisation Package, companies that fall under Food Services and Retail sectors can be supported for up to 80% from 1 April 2022 to 31 March 2023 for eligible pre-scoped solutions.
This enhanced maximum support level applies to the following solution categories under the Food Services and Retail sectors.
- Digital/ Online Ordering and Payment
- Automated Reservation
- B2B Marketplace/E-Procurement System
- Queue Management
- E-Loyalty/ Customer Relationship Management
- General Food Services Equipment
- Enhanced Retail Management System
- Commercial Anti-Money Laundering (ML)/Countering the Financing of Terrorism (TF) Screening
- Retail Analytics
- E-Commerce – Online Shop (B2C)
- Identify relevant solutions that best suit your business needs.
- Get a quotation from us, a pre-approved vendor for the Productivity Solutions Grant (PSG).
- Submit your application for PSG on the Business Grants Portal (BGP). You will need to register for a CorpPass account to transact on the portal.
The Business Grants Portal (BGP) brings government grants for businesses into one place, so it is easier for businesses to find and apply for the relevant grants you need. It is a one-stop portal for businesses to apply for grants, e.g. Productivity Solutions Grant (PSG), without having to approach multiple government agencies. The portal also allows businesses to better manage and track their grant applications.
Below are some other government grants SMEs can consider for their business:
- The Enterprise Development Grant (EDG) helps Singapore companies grow and transform. This grant supports projects that help companies upgrade their business, innovate or venture overseas. Receive up to 70% support for eligible costs.
- With the Market Readiness Assistance (MRA) grant, small and medium enterprises (SMEs) will receive an international boost to help take their business overseas. SMEs looking to take their business overseas can receive up to 70% support for eligible costs with the MRA grant from 1 April 2020 – 31 March 2023.
- Grow Digital is an initiative by the Infocomm Media Development Authority (IMDA) and Enterprise Singapore (ESG) under the SMEs Go Digital programme. Under this initiative, SMEs can participate in Business-to-Business (B2B) and Business-to-Consumer (B2C) e-commerce platforms to sell overseas without a need for physical presence. SMEs that are ready to sell overseas can receive funding support when they participate in pre-approved B2B and B2C e-commerce platforms with global or regional reach.
Check out the full list of available grants for SMEs here.
Pre-scoped IT Solutions Under
Productivity Solutions Grant (PSG)
PSG Grant: Digital Marketing Packages
FirstCom Solutions is a Google Premier Partner and we have been in the industry for more than 10 years and have helped more than 5500 SMEs Go Digital! With more than 200 in-house staff with relevant certifications and experience, we strive to help you optimise your conversion funnel and maximise your digital marketing advertising dollars. We also have our very own studio and production team to help you conceptualise and create compelling digital marketing contents to stand out from your competitors!
DM Firstcom Digital Marketing Programme – Social Media Brand Awareness & Lead Generation
PSG Grant: E-Commerce - Online Shop (B2C)
Ecommerce Web Development of an online shopping website with comprehensive functionalities to automate and perform online sales transactions. You can manage your customer orders and data, track statistics of product sales performance, and online marketing of products. We also provide consultancy to explore connections with external platforms to expand the outreach digitally to seamlessly move Offline selling to Online selling.
PSG Grant: Digital/ Online Ordering and Payment and Online Food Delivery
The Online Ordering & Payment System allows F&B companies to enable digital online ordering and comprehensive functionalities to automate and perform online sales transactions. This system enables F&B outlets to allow your customers to order on-site, takeout or delivery on an online platform.
PSG Grant: Customer Relationship Management (CRM)
Integrate and migrate all your offline leads and leads from Digital Marketing campaigns into one CRM system. Track the lead status and have clear overview of the performance of individual marketing campaigns and sales personnel via various reports available in FirstCRM – Lead Management System.